Josh Ludin


Josh’s career in the call center industry started in 2009 as an outbound call center agent, qualifying leads for an insurance company.  As many do in the industry, Josh worked his way up through the management ladder.  Over the next 6 years, Josh learned the industry from the inside out, serving as an Account Manager for both Inbound and Outbound accounts onshore, nearshore, and offshore.  In 2014, Josh built a 150 seat call center in Belize to further his understanding of the industry.

Working with customers in all facets of the outsourcing industry, Josh understands the struggles of finding a good vendor to partner with, and strives to help clients find the ideal match for the campaign at hand.

Josh now lives in Huntington Beach, CA with his wife, and enjoys playing hockey and golf on the weekends.  He volunteers with the Big Brother Big Sister Organization of Orange County.

Ali Kitenplon

Project Manager

Ali is uniquely talented at identifying opportunities, and potential growth areas for clients.  Her ability to break down campaign needs, understand sales and service objectives, and compile a comprehensive strategy helps drive customer success stories.  Ali’s experience provides her clients with in-depth performance analysis and guidance, to help ensure successful outsourcing relationships.

Mike Horton

Business Development Coordinator

Mike has his finger on the pulse of the call center landscape, and understands how to identify industries in need of outsourcing assistance.  This ability allows Canna Call Center to provide consultancy and advisory solutions to industries new to the outsourcing landscape, helping our clients save countless hours finding the right outsourcing partner.