Canna Call Center’s clients benefit from our industry experience and vendor matching services, saving countless hours during the vendor selection process.  Industry statistics show that over 60% of call center outsourcing contracts are not renewed; finding a good partner is difficult!  We have already done the leg-work of meeting and vetting out hundreds of call centers, to ensure that we can help you find the best partner for your specific needs.

We understand the keys to a successful outsourcing relationship, and can help you throughout the process.  Once we help you find the right partner for your campaign, our work is not done.  We will follow all necessary steps to help ensure a smooth on-boarding process, and campaign success.  You will benefit from our full set of solutions, including:

  • Call Center and BPO matching services
  • Campaign review and analysis, including identification of growth opportunities
  • Script writing / review services
  • Technology recommendations, including ACD and Dialer options for your campaign
  • Industry changes, both regulatory and opportunity-creating
  • Onshore, Nearshore, and Offshore call center relationship structuring
  • Performance metrics and KPI development


We can help with vendor outsourcing guidance for all of the below outlined services.  Once we understand your campaign goals and objectives, budget, and requirements, we will help setup meetings with vendors perfect for your needs.


  • Receive inbound calls from current and prospective customers
  • Answer questions about product details, company details, or account issues
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance


  • Cross-selling & upselling
  • Product & service promotion
  • Outbound lead generation and sales
  • Order processing and fulfillment
  • Post-sale follow-up services
  • Retail, renewal and loyalty programs

Answering Services

  • 24/7 Availability
  • After Hours Answering Services
  • Call Overflow
  • Appointment Scheduling
  • Multilingual Capability
  • Call Forwarding
  • Sales Lead Capture