Solutions

Canna Call Center’s clients benefit from our industry experience and vendor matching services, saving countless hours during the vendor selection process.  Industry statistics show that over 60% of call center outsourcing contracts are not renewed; finding a good partner is difficult!  We have already done the leg-work of meeting and vetting out hundreds of call centers, to ensure that we can help you find the best partner for your specific needs.

We understand the keys to a successful outsourcing relationship, and can help you throughout the process.  Once we help you find the right partner for your campaign, our work is not done.  We will follow all necessary steps to help ensure a smooth on-boarding process, and campaign success.  You will benefit from our full set of solutions, including:

• Call Center and BPO matching services
• Campaign review and analysis, including identification of growth opportunities
• Script writing / review services
• Technology recommendations, including ACD and Dialer options for your campaign
• Industry changes, both regulatory and opportunity-creating
• Onshore, Nearshore, and Offshore call center relationship structuring
• Performance metrics and KPI development

We can help with vendor outsourcing guidance for all of the below outlined services.  Once we understand your campaign goals and objectives, budget, and requirements, we will help setup meetings with vendors perfect for your needs.